I ordered 5 multipack jigsaw puzzles. The parcel was likely around 10kg and was sent in a black plastic bag. There was no box or any protective materials. Unsurprisingly, when they arrived, the items were significantly damaged. Given the lack of assurance that this won't happen again, I will be pursuing a refund instead of a replacement. I also received no replies to two emails. The first was regarding delivery, as my order sat at the courier's depot for nearly a week before arrival. The parcel was in terrible condition—muddy and torn in several places, which I expected due to the inadequate packaging from the warehouse. The second email addressed the damage to my items, complete with photos, but I haven't received any response. It’s been completely silent. I decided to call, and I was informed it would take a week for my parcel to be picked up unless I wanted to carry the 10kg parcel to the Post Office myself. Then, it would take almost two weeks for a refund! Initially, I wanted replacement items, but there's no guarantee they would be packaged properly. This is a very disappointing way to manage a business!
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Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
