Beautiful pieces but they are not made to last.I contacted Chupi after my ring broke just four years after purchase. Given the high price, I expected a high quality product that would stand the test of time. And although Chupi advertises a “lifetime of service”, I was told that because my ring design was retired, it could not be repaired or replaced.The only option offered was a fifty percent discount on a new ring, which would still cost over €400.I found the customer service slow, it took 3 weeks to be offered this resolution, and unclear, initially they gave me contact details for other jewellers who would be able to fix it, but then later said the ring would need to be recast, which was not possible.I’m disappointed that my ring, which held significant sentimental value will now just sit in my jewellery box in two pieces.
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Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
