Review Time
Thank you so much to Marianne for being the best there is and helping my now Fiancé pick the perfect ring. She is so thoughtful in her approach and cares so much about the experience. Thank you Marianne!
Beautiful pieces but they are not made to last.I contacted Chupi after my ring broke just four years after purchase. Given the high price, I expected a high quality product that would stand the test of time. And although Chupi advertises a “lifetime of service”, I was told that because my ring design was retired, it could not be repaired or replaced.The only option offered was a fifty percent discount on a new ring, which would still cost over €400.I found the customer service slow, it took 3 weeks to be offered this resolution, and unclear, initially they gave me contact details for other jewellers who would be able to fix it, but then later said the ring would need to be recast, which was not possible.I’m disappointed that my ring, which held significant sentimental value will now just sit in my jewellery box in two pieces.
I picked up my wedding and engagement rings today from the wonderful Cecilia, who guided me through my journey of illuminating my love story with Chupi's creations from start to finish. She was so responsive, helpful, warm and talented. I also had the unforgettable honour to meet Chupi herself when picking which rings would complement an heirloom piece. My rings have been finely engraved with the dates of my engagement / wedding in roman numerals. I am overjoyed with them! Thank you to all at Chupi.
Such a fab experience picking out our engagement ring with Cecilia in Chupi. We loved how honest, kind and calm she was. She made us feel really comfortable. She really listened to what we wanted and gave us lots of time to try on a variety of rings. She explained everything in detail and mentioned lots of things we would never have thought of. We found the perfect ring! Thanks so much. Would highly recommend Cecilia and the Chupi team.
We recently had to visit Chupi to have my wife’s engagement ring repaired. Kim couldn’t have been more helpful, taking time to carefully talk us through all options available to us, and always very responsive to messages. When we decided, things moved quickly and the ring was back with us again before we knew it. Top class job and always a pleasure to visit the beautiful store in Dublin.
It was a dream to visit the Chupi store in Dublin . I’ve been a huge admirer of the brand for years . I’ve gifted my daughters with rings and was finally able to purchase something for myself . The store is gorgeous, the staff , especially Katie was most helpful and attentive.Everything about Chupi represents the vision of customer care and service .Thank you for a great visit .
I knew the brand thx to social media and always thought buying a ring when in Dublin. Yesterday was the day! Spend a night in Dublin before flying back to Swizzy and went to Chupis Jewelery store. Cecilia, was super friendly and helped me find my ring size. I‘ve ordered a black diamond ring and came back the other day to order a second ring as I fell in love with the Chupi pieces - i am broke now but the jewelery is worth it ;-)Tbh I am not wearing a lot of jewelery. So this is kind of special for me. Cecilia recognized me when I popped in again and organized the details to merge my two orders. I felt welcome and well advised. Would recommend buying in the store not only because of the very nice pieces but because the staff is so friendly and take care of you and your wishes.
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Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
