My partner and I booked an engagement appointment back in Sep/oct. We traveled to Dublin specifically for the appointment as we had both been keen to view the collection together in person. I had always imagined my engagement ring would come from Chupi. We viewed some of the rings however we left feeling a little uncertain and underwhelmed and put it down to the fact that the store / staff were preparing for the relocation. We felt perhaps we hadn’t had the best service and decided to wait until the new store had opened to revisit.We revisited on Saturday (18th Nov) and enquired again about the rings we had previously viewed. I was disappointed one of the three styles I liked was not available in gold to try in my side and was offered silver instead (when such a special purchase I think all sizes should be available in all styles) I set three rings aside including two wedding bands rings which caught my eye. We briefly discussed details / price / style names etc with a member of staff who wrote nothing down but advised that she would email all of the details through to my partner later that day. I mentioned that we were registered for the Black Friday event and that we had specifically came on Saturday to confirm our selection to enable us to avail of the discount. Unfortunately after waiting all afternoon my partner never received that email. He has yet to receive it. The appointment was made / confirmed with his email address so there could not have been an issue with the address. What should have been an enjoyable experience and memorable day, wasn’t, and we could easily just have browsed the website. There was nothing special or personal about the experience… There is no private room to sit down and try the rings on in an intimate / private space.. anyone can see! To be honest.. I’ll never consider shopping there again. We both left Dublin that day annoyed, disappointed and frankly appalled. To me, Chupi is a brand with fantastic marketing.. nice products (though v overpriced after shopping around) but shocking service. To further add to this, I emailed customer service on 22.11.23 with this info and again have yet to receive a response… don’t buy into the marketing hype.
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Chupi is a multi award-winning fine jeweller specialising in unique Engagement Rings, Wedding Rings and Fine Jewellery. Made in Ireland with 100% Recycled Solid Gold, Carbon Neutral Lab Grown Diamonds and Precious Gemstones. Visit our Irish flagship Store in Powerscourt Townhouse on Clarendon Street or Shop Online on www.chupi.com.
