churchill.com

I would leave 0 stars if I could. Churchill have had my car since 3rd February (now the 17th Februar

I would leave 0 stars if I could. Churchill have had my car since 3rd February (now the 17th February) I have advised it has been written off, nor repairable. Yet I am still waiting for them to advise and payout. In my policy I pay for a courtesy car, that they only provide if they are fixing the car! This would be fine with f it did not take them so long to complete the claim. It has me that has constantly chased them. I was advised timescales incorrectly by one of their colleagues that Churchill then paid me £25 compensation for! However, the call handler then advised me that by yesterday I would receive a call from the claims team regarding the payout, and then from her to ensure I had received the phone call. No surprise, I have not received either phone call. I called them as soon as I got home from work to an automated response that they close at 5 PM. Every time I have called them (during my working day) I have been on hold for excessive amounts of time, they do have an option for them to call you back when you are next in the queue, but I’m unable to do this in my work as I may then be on the phone to a customer. I thought when I chose Churchill car insurance I was going to a reputable company, one that if ever needed would be trustworthy. I was mistaken. Curious how much longer it will be before payout and without a car because of their courtesy car loop holes which means you don’t actually get one, even though it’s what you pay for!

Date of experience: Feb 17, 2026