Frustrating experience – steer clear if you want fair returns. I ordered three dresses, all in size S. Every single item was excessively large. Instead of recognizing a sizing problem, the support team insisted it was my "personal preference."
Despite having unused items and a valid return request, a full refund was denied. I was forced to either pay for return shipping for an exchange I didn’t want or accept only a 15% refund. After numerous emails and wasted time, I reluctantly accepted the partial refund just to move on.
This felt more like a tactic to deter returns than genuine customer service.
❌ Inaccurate sizing
❌ Unfair return policy
❌ Time-consuming and frustrating support
I will not order again and do not recommend this service.
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