They didn't have shuttle bus although included in the services I hired. Needed to walk with a 3years old and 3 luggages all the way from the airport. A week later, when returning the car, they had same proble, no shuttle bus and no solution. I complained and they threated me to charge me cleaning services. I requested the complain form compulsory to have in all companies and they told me they don't have (more clients and the workers of the other company in same office witnessed it), after my insistance the worker at counter told me he could give me a rive quickly to the airport.They also had different returned time in their documents and wanted to charge me and extra.
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