AVOID AT ALL COSTS - SYSTEMATIC FRAUD SCHEME
FRAUDULENT DAMAGE CHARGES - COORDINATED SCAM
Booking: D012597479-AJQM (via Discover Cars)
Date: January 2-8, 2026
Location: Bergamo Airport
Vehicle: Škoda Kamiq
THE SCAM:
At pick-up (daytime): I recorded a 360° video showing ALL pre-existing damage including scratches. Staff assured me the video would protect me.
At return (evening, garage, artificial light + flashlight): Different staff claimed I caused a scratch CLEARLY VISIBLE in my pick-up video. When shown the video, they refused to acknowledge it claiming "different lighting."
They exploited my flight urgency to pressure me into signing quickly.
THIS IS A COORDINATED FRAUD SCHEME:
Pick-up staff assure you videos protect you (so you don't insist damage be noted)
Damage deliberately not marked officially
Returns scheduled in different lighting (evening, garage, flashlight vs daytime)
Staff refuse video evidence using absurd "lighting" excuse
Exploit flight pressure for quick signatures
I HAVE VIDEO PROOF the scratch existed at pick-up. They charge me anyway.
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