During the purchase of my cooker hood (CBCS6903D-B), I was advised to add three extra carbon filters, which I accepted. However, the product I received (CBCF001) is not practical for proper use.
I was told to manually cut the filters to make them fit, which effectively means using two filters each time for a single installation. This makes no sense as a proper solution.
Also, this type of filter is not even originally required for this model — otherwise it should have been included with the hood by default. This makes the recommendation to purchase additional filters misleading from the start.
When I requested a return and refund, instead of acknowledging the issue, I was given two options: either cut and adapt the filters myself, or return them at my own expense — with shipping costs to Germany likely higher than the product itself.
I regret this purchase. For the price paid, both the product and the customer service are far below expectations.
Very disappointing experience.
Order : SE4526
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Ciarra is a brand that was created in 2017 by a group of passionate individuals with over 20 years of experience in kitchen appliance manufacturing.
The founders of Ciarra aim to provide high-quality, easy-to-use appliances that prioritize sustainability, durability, and customer satisfaction.
The brand was started with a mission to make life
easier and to make a positive impact on people's lives.See more
