Review Time
I placed an order on 28 November 2025 for a cooker hood. On 10 December, I was informed via email that the item was out of stock and had not been dispatched, with alternative models offered. I requested a full refund and made it clear that I did not want a substitute. Despite following up several times, I have not received any response or confirmation of my refund. As of 03 January 2026, I am still waiting for my money to be returned. The lack of communication regarding my refund is quite disappointing. Based on this experience, I would not recommend ordering unless stock and delivery can be assured.
I purchased a 60cm Brushed Silver Glass Angled Cooker Hood A+++ with Wifi & Touch Control and have been using it for a week. I’m really pleased with this product; it features a great design and works efficiently while cooking.
I purchased a 60cm Brushed Silver Glass Angled Cooker Hood A+++ with Wifi & Touch Control and have been using it for a week. I’m really satisfied with this product; it has an excellent design and performs efficiently while cooking.
I bought an extractor and an induction hob, but I'm very unhappy with the results. The extractor hardly removes steam, and the induction hob is extremely noisy. It also showed an E3 error during the first use, indicating a temperature sensor failure. I reached out multiple times to the support team without any response. I have provided videos demonstrating the issue. I would like to return the items and receive a full refund.
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Ciarra is a brand that was created in 2017 by a group of passionate individuals with over 20 years of experience in kitchen appliance manufacturing.
The founders of Ciarra aim to provide high-quality, easy-to-use appliances that prioritize sustainability, durability, and customer satisfaction.
The brand was started with a mission to make life
easier and to make a positive impact on people's lives.See more
