I placed an order on 28 November 2025 for a cooker hood. On 10 December, I was informed via email that the item was out of stock and had not been dispatched, with alternative models offered. I requested a full refund and made it clear that I did not want a substitute. Despite following up several times, I have not received any response or confirmation of my refund. As of 03 January 2026, I am still waiting for my money to be returned. The lack of communication regarding my refund is quite disappointing. Based on this experience, I would not recommend ordering unless stock and delivery can be assured.
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Ciarra is a brand that was created in 2017 by a group of passionate individuals with over 20 years of experience in kitchen appliance manufacturing.
The founders of Ciarra aim to provide high-quality, easy-to-use appliances that prioritize sustainability, durability, and customer satisfaction.
The brand was started with a mission to make life
easier and to make a positive impact on people's lives.See more
