I opened a bank account with CIBC in August. At the time, I was never informed about the $500 incentive for new accounts. I opened the account primarily because I already have a care loan with CIBC and wanted to keep track of it. From August until now, the account was not acitively used. Recently, I decided to move all my banking, including my savings, RRSP's, Chequing, everything to do banking with CIBC making it my main bank. It was only at that moment that I learned about the $500 incentive and was told i was not eligible, even though I had never been informed about it when opening the account.This lack of transperency and communication is very disappointing, especially as a loay customer considering moving ALL my banking to CIBC
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