cibc.ca

1.3
1.3 Based on 20 reviews

Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered....

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1.3

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5

20 Reviews

5 Star
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Alexander Curry
Alleged Perpetrator(s): Vusal Mammadov (CIBC, Fergus, Ontario branch) Amount Involved: Over $80,000

Alleged Perpetrator(s): Vusal Mammadov (CIBC, Fergus, Ontario branch)
Amount Involved: Over $80,000

Details of Complaint:
Between January 27th and 28th, the aforementioned CIBC employees allegedly acted against my explicit instructions as the recognized Power of Attorney for my mother's accounts. My mother is incapacitated with dementia, and I am the sole signing authority under a POA document that has been certified and acknowledged by CIBC.

I provided specific directions to Vusal Mammadov to liquidate all investments and cash out the accounts, as I intended to transfer our business away from CIBC. Instead of following these lawful instructions, Vusal Mammadov allegedly seized control of the accounts and blocked my access, effectively misappropriating the funds and preventing me from fulfilling my fiduciary duty to ensure my mother's proper care. This conduct is in direct breach of the terms set out in the POA document and banking regulations.

I have already reported this matter to the Ontario Provincial Police (OPP) for theft.

Desired Resolution:
I demand the following immediate actions:

The immediate release of all funds in the affected accounts via a certified check, available for pickup at the CIBC branch in Grande Prairie, Alberta, attention Parminder Ghuman.
A formal, written apology for the illegal conduct and the distress caused.
The immediate initiation of an internal investigation into the actions of Vusal Mammadov

1
Date of experience: Feb 04, 2026
Alexander Curry
Alleged Perpetrator(s)

Alleged Perpetrator(s): Vusal Mammadov (CIBC, Fergus, Ontario branch)Amount Involved: Over $80,000Details of Complaint:Between January 27th and 28th, the aforementioned CIBC employees allegedly acted against my explicit instructions as the recognized Power of Attorney for my mother's accounts. My mother is incapacitated with dementia, and I am the sole signing authority under a POA document that has been certified and acknowledged by CIBC. I provided specific directions to Vusal Mammadov to liquidate all investments and cash out the accounts, as I intended to transfer our business away from CIBC. Instead of following these lawful instructions, Vusal Mammadov allegedly seized control of the accounts and blocked my access, effectively misappropriating the funds and preventing me from fulfilling my fiduciary duty to ensure my mother's proper care. This conduct is in direct breach of the terms set out in the POA document and banking regulations. I have already reported this matter to the Ontario Provincial Police (OPP) for theft.Desired Resolution:I demand the following immediate actions:The immediate release of all funds in the affected accounts via a certified check, available for pickup at the CIBC branch in Grande Prairie, Alberta, attention Parminder Ghuman.A formal, written apology for the illegal conduct and the distress caused.The immediate initiation of an internal investigation into the actions of Vusal Mammadov

1
Date of experience: Jan 27, 2026
Thornclaw Emberfur Miles the c
CIBC liars

CIBC is closing my accounts because of fraud but they never told me they said they did but they didn’t. They lied and said they did send me a bunch of emails about it. They never did. CIBC is liars just like every other bank in Canada banks in Canada suck would not recommend CIBC or any other bank.

1
Date of experience: Jan 24, 2026
Donna
NOT INFORMED

I opened a bank account with CIBC in August. At the time, I was never informed about the $500 incentive for new accounts. I opened the account primarily because I already have a care loan with CIBC and wanted to keep track of it. From August until now, the account was not acitively used. Recently, I decided to move all my banking, including my savings, RRSP's, Chequing, everything to do banking with CIBC making it my main bank. It was only at that moment that I learned about the $500 incentive and was told i was not eligible, even though I had never been informed about it when opening the account.This lack of transperency and communication is very disappointing, especially as a loay customer considering moving ALL my banking to CIBC

2
Date of experience: Jan 21, 2026
Terry Dinger
A special thanks to Chad ant CIBC…

A special thanks to Chad ant CIBC Welland ON...really knows what customer service is all about..very easy to deal with and very helpful...ths Chad....all the best Terry

5
Date of experience: Jan 15, 2026
Malcolm Wood
Had to give one star because zero stars…

Had to give one star because zero stars are not allowed. Reinvested TFSA after I told them paperwork had been submitted to transfer to another bank. Then proceeded to say they could not tell me if the forms had been received. You only get ten days to decide if you want the investment to stay, but it would take them at least five days to get any information about the transfer. Told them I would be pulling my over $2000000.00 in investments from their institution, their answer sorry about that.

1
Date of experience: Jan 08, 2026
Soulmaz Mohamadi Harris
Horrible Customer Service

I waited for 110 mins (midday) over the phone to talk to someone to cancel my credit card (since i couldn't do it online) and eventually had to hang up to move on with my life!!!!

1
Date of experience: Jan 06, 2026
John Hall
CIBC Credit Card department, THIS IS NOT FARE !

I am a customer of CIBC and just recently lost my Hearing , a Medical condition from a Vaccine injury. So I cannot hear, am Deaf now. Due to suspicious fraud on my Credit Card CIBC put restrictions on my Credit Card which is ok with security and they texted and asked me to call and dispute the fraud, I am Deaf and cannot hear a thing, so I can speak to a Customer representative BUT cannot hear what he says. ?? I am in need trying to book for an urgent Flight with the Credit Card, but card wont allow payments to the Airline. I called and spoke to the CIBC Customer service representative explaining to him my problem and many times telling him am Deaf cannot here but I am asking for an option to be able to communicate. I mentioned to him my Phone number and Credit Card information. That option seems not to be there. Any where even in my online banking CIBC keeps saying : Contact us by phone, where it says email us , it will take you to phone service and says Call us. When I called I kept pleading to the Customer Representative asking him for help so that I can make my Flight booking, but I could hear abit of mummering sound but cant hear and I kept on saying Please am Deaf but to no help. I felt like I was a beggar begging from the Company holding my Money. They put security measures which is good but forgot to put up some other help for people like me with Deaf ears. I even asked the Customer representative if I could be let to speak to the Supervisor BUT still no help. The Flight fares keep going high, it will still be me to pay high flight Fares not CIBC. I dont know if they care after they got the money. They would care if I was a new customer trying to find where to keep my money. It is very sad, I can still not book my flight. CIBC Credit Card department, THAT IS NOT FARE TO SOME ONE LIKE ME WITH THE NATURE OF MEDICAL CONDITION I HAVE. I hope you care.

2
Date of experience: Dec 27, 2025
Horrible experience with every interaction

I opened an account with my spouse about a year ago and needed to interact with the bank probably a dozen times. I kid you not, EVERY time we have had any interaction with CIBC there has been an issue. From over an hour wait time on the phone, to the wrong information being presented to us and then backtracked by them later, to greasy stuff like having to pay 2% back of the balance on a LOC + interest (btw we were told that 2% part very sneakily while the rep did a quick contract regurgitation to us over the phone... This makes it a loan, not a LOC. And if you prefer to not engage with their customer "service", CIBC's website is probably one of the worst banking websites I have had the displeasure of using. I highly advise anyone to stay clear of CIBC.

1
Date of experience: Dec 14, 2025
yaser basha
One of the gym branches is withdrawing…

One of the gym branches is withdrawing $15.81 every two weeks. I previously closed my account with them and contacted the bank, who confirmed the account was closed and the money would be refunded. However, the gym is still taking the money, and I don't have a membership. The bank's service is terrible, and I want to file a complaint against them. They are the worst bank I've ever encountered. Please, if you know where I can file a complaint, let me know.

1
Date of experience: Dec 10, 2025

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