cibc.ca

CIBC Credit Card department, THIS IS NOT FARE !

I am a customer of CIBC and just recently lost my Hearing , a Medical condition from a Vaccine injury. So I cannot hear, am Deaf now. Due to suspicious fraud on my Credit Card CIBC put restrictions on my Credit Card which is ok with security and they texted and asked me to call and dispute the fraud, I am Deaf and cannot hear a thing, so I can speak to a Customer representative BUT cannot hear what he says. ?? I am in need trying to book for an urgent Flight with the Credit Card, but card wont allow payments to the Airline. I called and spoke to the CIBC Customer service representative explaining to him my problem and many times telling him am Deaf cannot here but I am asking for an option to be able to communicate. I mentioned to him my Phone number and Credit Card information. That option seems not to be there. Any where even in my online banking CIBC keeps saying : Contact us by phone, where it says email us , it will take you to phone service and says Call us. When I called I kept pleading to the Customer Representative asking him for help so that I can make my Flight booking, but I could hear abit of mummering sound but cant hear and I kept on saying Please am Deaf but to no help. I felt like I was a beggar begging from the Company holding my Money. They put security measures which is good but forgot to put up some other help for people like me with Deaf ears. I even asked the Customer representative if I could be let to speak to the Supervisor BUT still no help. The Flight fares keep going high, it will still be me to pay high flight Fares not CIBC. I dont know if they care after they got the money. They would care if I was a new customer trying to find where to keep my money. It is very sad, I can still not book my flight. CIBC Credit Card department, THAT IS NOT FARE TO SOME ONE LIKE ME WITH THE NATURE OF MEDICAL CONDITION I HAVE. I hope you care.

Date of experience: Dec 27, 2025