I opened an account with my spouse about a year ago and needed to interact with the bank probably a dozen times. I kid you not, EVERY time we have had any interaction with CIBC there has been an issue. From over an hour wait time on the phone, to the wrong information being presented to us and then backtracked by them later, to greasy stuff like having to pay 2% back of the balance on a LOC + interest (btw we were told that 2% part very sneakily while the rep did a quick contract regurgitation to us over the phone... This makes it a loan, not a LOC. And if you prefer to not engage with their customer "service", CIBC's website is probably one of the worst banking websites I have had the displeasure of using. I highly advise anyone to stay clear of CIBC.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered.