UPDATE (24 Jan 2026): The company has publicly responded on a review platform asking for my details, but they still have not replied to my email. I am awaiting the return address and written confirmation for a full refund to the original payment method once the item is returned, without any deductions outside of their stated returns policy. Please provide the return address quickly so we can resolve this without further delays. I purchased a dress for my mother for my wedding, but the quality and finish were below standard, and it didn't match the online photos, which led to our refund request. Instead of a straightforward return/refund process as per their policy, they offered: 1. A £20 refund if we kept the dress, or 2. A £90 store voucher. Later, they proposed a 55% refund as 'compensation' if we kept the dress and altered it ourselves. When I mentioned I might escalate the issue with my card provider if they didn't follow their policy, they responded, 'If the credit card dispute continues on this basis, we will file a complaint with the bank.' I found this response unprofessional and intimidating. After raising further concerns, they ignored our last message entirely, leaving us without a resolution and out of pocket. We have written correspondence and screenshots to support everything stated above.
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Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
