SUSAN, PLEASE FIND A DIFFERENT JOB IF YOU DON'T LIKE INTERACTING WITH PEOPLE. This is my first and last time doing business with Cigars City. I called on behalf of my father to ask about an order we never received due to shipping issues. Based on the way the situation was handled, I can see why others are taking their business elsewhere. Not only did Susan have an UGLY attitude and extremely disrespectful demeanor on the phone, Cigars City tried to charge us extra each time the cigars were sent out and returned to the store without letting us know about the issue in the first place. Just a thought, if an order keeps getting sent back wouldn't you want to call the client and ask what's going on or at least investigate why so it doesn't keep happening?? I'm thankful the situation was resolved but if this is how things are handled, Cigars City is definitely headed towards going out of business for chasing their buyers away. It's concerning how comfortable Susan was making snarky comments to me, blaming me for their negligence and on top of that trying to charge us extra! Save your money and find a shop that actually cares about their customers.
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Cigars City is a Knoxville, Tennessee based premium cigar shop that deals in some of the most respected cigar brand in the world. Get fast shipping and cheap prices on Arturo Fuente, Padron, Macanudo, Gurkha and a ton of other brands today!
