I placed an order on 01/08/2026. I paid for the product thru Paypal where I authorized an amount of $135.41. I received by Confirmation and receipt showing this amount. I also received notification from Paypal for the same amount. Later in the evening, I was sent a notice from Paypal of another charge of $145.85 being done to my account with them. An inquire into this new charge showed that CI was processing a new charge for the order for the $145.85. When I called CI and spoke with Diana last night by phone, she seem unconcerned and advise it was due to extra tariffs. She offered a 20 dollar coupon then increased it to 50 later to allow the order to continue when I advised here to cancel the order. She then advised that should could not stop the order as it had already shipped. With continued insistence from me that the order being processed be canceled, Diana advise that she would refund the order but was requiring me to return the order when it arrives. I advised her that I would not be doing that and that she better have the shipper return it. In doing research on this, I found that this is unlawful to charge any additional amount without authorization under Consumer Financial Protection Bureau rules. This action is considered fraud under the CFPB. The details of this transactions is being reported to the CFPB.I have advised both your company and Paypal to cancel the order and refund all charges with in 48 hours and advised Diana to email the refund info and she refused saying she could not that. In addition, I will not be purchasing from your company any more in the future. My records indicate that I purchased $1102.64 in the last one year.
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