Review Time
Great pricing, I buy boxes from them already every month after trying cigars at local store. Shipment was great and never had a problem, no sure why there are no so many good reviews. And sometimes you get really good deals from the site as well. It is my go to online cigar store if I need to buy in volume.
I have been billed twice for 1 order that hasn't been shipped in several days. I have notified Texas AG Ken Paxton of the possible fraud by cigars international. I am also notifying my bank and doing a charge back on my card.
I placed an order on 01/08/2026. I paid for the product thru Paypal where I authorized an amount of $135.41. I received by Confirmation and receipt showing this amount. I also received notification from Paypal for the same amount. Later in the evening, I was sent a notice from Paypal of another charge of $145.85 being done to my account with them. An inquire into this new charge showed that CI was processing a new charge for the order for the $145.85. When I called CI and spoke with Diana last night by phone, she seem unconcerned and advise it was due to extra tariffs. She offered a 20 dollar coupon then increased it to 50 later to allow the order to continue when I advised here to cancel the order. She then advised that should could not stop the order as it had already shipped. With continued insistence from me that the order being processed be canceled, Diana advise that she would refund the order but was requiring me to return the order when it arrives. I advised her that I would not be doing that and that she better have the shipper return it. In doing research on this, I found that this is unlawful to charge any additional amount without authorization under Consumer Financial Protection Bureau rules. This action is considered fraud under the CFPB. The details of this transactions is being reported to the CFPB.I have advised both your company and Paypal to cancel the order and refund all charges with in 48 hours and advised Diana to email the refund info and she refused saying she could not that. In addition, I will not be purchasing from your company any more in the future. My records indicate that I purchased $1102.64 in the last one year.
I have ordered a lot of products from C and I, and without making it clear, they get you to OPT in for PuroPerks, thinking it's free, and then you find out it's $14.95 monthly!! They have scammed me out of $194 for whatever this perk is. I have the receipts.
Going through my accounts I noticed a $14.95 monthly charge. After tracing the charge, I found out it was CI charging me. The monthly charge was not authorized. CI used deceptive and hidden business practices to bill me. When confronted, all CI would do is give a small part of the charges back. I have cancelled my account. If you order from them be very very careful they don't sneak in extra charges.
Cigars International has a perks program that offers no perks. I don't remember signing up for Peru Perks, but I get charged every month. On Dec. 14 I filled out a contact form and told them that I didn't remember signing up for this program and didn't know what it was or what benefits I received for it and I needed it cancelled immediately. They responded and said I did it myself and I was under no obligation when I signed up. That may be true and I don't remember, but I assumed the issue was resolved. However, this week I was charged again. This is a scam of a program and I shouldn't have to work this hard to get them to stop charging my credit card monthly. I've spent thousands of dollars with CI in the past and will never use them again over this. I've lost all trust in them.
They shifted my order. There was no minimum purchase but they didn't send a 5 pack i was supposed to receive. I contacted customer support.... crickets for over a week and a half... so I contacted their Facebook just to get dismissed and blamed for them not sending it. They bait and switched and then blamed me for their behavior. Will never order from cigar international ever again and will recommend to anyone at the Lounge to rethink using them. They scammed and then blamed their victim. Dishonest company.
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