Placed a substantial order with CI & all went well. a month or so later I happened to notice TWO charges of $14.95/E, 1 in Jan & 1 in Feb. So on Feb. 27th I contacted CI & was told it was a monthly cigar club fee. I said: I am a Snow Bird, in FL for 1 - 2 months annually, so WHY would I have ever signed up for this sort of discount/promotion. (wish I had read on some other site reviews earlier about this ongoing SCAM) the gentleman, very understanding said they would provide a refund & should show up in the typical 5 - 7 days. Sure enough a refund was provide - BUT only for the 2nd charge was refunded !?? So now, wanting a paper trail on March 3rd I reached out to CI through "customerservice @ puroperks.com" I provided screen shot / cut n pastes of BOTH charges & of the ONE refund. I was astounded when BRANDON, FRANCIS & ERICA through a series of * e mails over FOUR days, continued to state that I had NOT been charged..
I gave them 1 last opportunity yesterday to rectify the issue, so this morning contacted our card company who CONFIRMED that I WAS as I 110% new, charged their monthly fee on January 30/31 & that they would be refunding me & going after CI/puroperks.
Guaranteed I WILL NEVER be looking to CI for product ever again - NO MATTER the deal - SPA007
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