I was mistakenly transferred to the Spanish-speaking customer service line. The representative claimed she could assist in English but became very rude as I explained my needs. She cut me off and refused to let my broker ask questions. She incorrectly stated it was too late for my husband to enroll. I filed a formal complaint afterwards. A different representative helped me enroll my husband in Part D, proving the first agent was wrong about his eligibility. The company needs to address this behavior.
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