Review Time
The service recognized that I was overcharged by my dental provider but took no significant steps when the provider declined to amend the charges. I was assured that legal measures would be taken and that I would receive reimbursement—neither of which occurred. Meanwhile, the dental office still remains part of the service's network. This experience highlighted a total absence of accountability and follow-through from the service.
Formal Complaint About Unauthorized Policies and Fraudulent Withdrawals by a Medicare Supplemental Insurance Provider
To: Relevant Authorities and Online Review Platforms
Complaint Details:
1. Unauthorized Enrollment: While my spouse and I were overseas from approximately June, 2025 to Oct, 2025, a sales agent fraudulently enrolled us in Medicare supplemental insurance policies without our knowledge or consent. We did not request these policies, did not sign any application, and were completely unaware of their existence.
2. Unauthorized Bank Withdrawals: Upon our return in Sept. 29th, 2025, we discovered that the provider had initiated automatic withdrawals from our bank account over a four-month period (June 2025 through October 2025). The total amount taken without our authorization is $388.78.
3. Immediate Action Taken: As soon as we discovered the issue (in October 2025), we immediately:
o Contacted the provider to report the fraudulent policies.
o Demanded the immediate cancellation of all unauthorized policies.
o Requested a full refund of all premiums illegally withdrawn from our account.
4. Inadequate Response: Despite clear evidence that these policies were obtained through fraudulent means (no consent, no signatures, we were out of the country), the provider has refused to provide a full refund. They have cited that we are outside a "permitted cancellation grace period." This reasoning is fundamentally unfair and illogical, as the grace period could not possibly apply to policies we never applied for, received, or used, and about which we were unaware due to international travel.
5. Core Issue & Demand: The provider is holding us responsible for a grace period that presupposes legitimate enrollment. This situation originated in fraud, and the company is effectively penalizing us for not discovering a theft we could not have known about while abroad. We believe this constitutes an unfair and deceptive practice.
Specific Requests for Resolution:
• Immediate and formal cancellation of all fraudulently issued policies, retroactive to their start date.
• A full refund of $388.78, representing all premiums withdrawn without authorization.
• An investigation into the sales agent who fraudulently enrolled us.
• Correction of our records to show no lapse in desired coverage and no voluntary enrollment in these policies.
My Part D premium for 2026 unexpectedly rose to $70.60, marking a $48 increase — a staggering 218%. I only found out about this by checking my bank statement. The company claims they sent a notice to both my spouse and me, but neither of us received anything. The only correspondence was a new insurance card with an updated name.
I'm frustrated by the lack of transparent communication and the magnitude of the increase. Such a significant change should be clearly communicated and easily understandable for customers. Instead, I had to uncover it myself after the fact.
This situation has led me to reconsider my options with the company, and I believe others should also evaluate their choices carefully and keep a close eye on their statements. I plan to switch providers as soon as the next enrollment period opens. Until then, I am compelled to pay over $840.00 for the same coverage that I had just last week for $264.00 for four generic low-cost medications.
Extremely disappointing customer support! A representative provided several incorrect emails, and when I asked for a call back, my request was ignored. This isn't the first time I've encountered such poor service from this provider.
New to Medicare and Drug plan D as of October. I never received the annual notice or the price increase from $50 to $62.50. Assuming no letter meant no changes, I called and requested disenrollment. The representative noted it and said it would be terminated on Dec 31st. However, Medicare informed me that my account was still active. The representative mentioned I could file a complaint since others experienced similar issues. When I called back, a supervisor mentioned I needed to sign a form, contradicting the previous rep. I was told that if I used the plan before receiving the signed letter, I'd be automatically enrolled again. Now, I have no drug plan and I'm disabled. The next representative claimed my fee was withdrawn from Social Security and that I wasn't without a drug plan, escalating the situation further. It's frustrating that the necessary form arrived but not the letter about the price increase. No one seems to have consistent information!
It took them a whole year to process an authorization form I signed for my mom to manage my insurance issues. I've spent around 10 hours on calls and chats, and they still haven't reprocessed a claim they marked as out of network, which has been over two months and four escalations since my request. Their incompetence is astounding, and they never follow up as promised.
I feel scammed regarding my RX insurance premiums. They changed the name of the RX coverage without proper notification. My premium has jumped from $15 in 2025 to $65 now. I selected the least expensive option since I take no prescription drugs covered under their plan. After being a customer for over 35 years, I feel betrayed. They will now receive $65 a month for absolutely nothing.
I was mistakenly transferred to the Spanish-speaking customer service line. The representative claimed she could assist in English but became very rude as I explained my needs. She cut me off and refused to let my broker ask questions. She incorrectly stated it was too late for my husband to enroll. I filed a formal complaint afterwards. A different representative helped me enroll my husband in Part D, proving the first agent was wrong about his eligibility. The company needs to address this behavior.
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