Consider alternatives to Cinch, especially in colder regions. We purchased a home in April and opted for Cinch for peace of mind, which turned out to be a poor decision. During the summer, our air conditioning unit failed. Cinch insisted on repairing a 19-year-old unit that still used Freon instead of replacing it, despite the costs being similar. That should have been our first warning. The real issue arose in December when our furnace stopped working on December 18th in Wisconsin, during winter. A provider was dispatched to repair it, but it failed again over the weekend. When the provider returned, they did not have the necessary part. We were informed that the repair couldn’t be completed until December 26th, leaving us without reliable heating during Christmas while hosting family. The provider was not the problem; it was Cinch. They refused to escalate the situation, offer flexibility, or allow another provider—even with a furnace out in dangerously cold weather. There was no urgency, no accommodation, and no concern for safety. A home warranty that doesn’t respond during a winter furnace failure is not a safety net—it’s a liability. I strongly advise considering other options.
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