We relocated and notified the service about our address change. However, they initiated automatic deductions at a higher rate without my consent and upgraded us to a whole house plan that I never requested or was informed about. Over the last six months, my partner had to replace the smoke detectors, which were malfunctioning, and the sump pump as well. On our first day in the new home, the air conditioning failed, requiring a repair call. Additionally, the garage door opener ceased functioning two months after we moved. While checking our accounts online to confirm the address changes, I discovered the service's actions. When I contacted customer support, they were courteous but could not explain the lack of communication regarding the changes and offered no real solutions, just a minimal discount on our monthly rate, which did not address the issue. We had been paying for a service we never received.
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