If you’re thinking about using Cinch Home Warranty or Affordable Services & Appliance Repair (Oregon)… save yourself the misery and RUN.
Back in AUGUST, my refrigerator ice maker stopped working. Cinch told me the part was back-ordered for over a YEAR, so they’d “just replace the fridge.”
From there, Cinch turned the entire situation over to Affordable Services & Appliance Repair, and that’s when the clown show began.
Here’s what their “service” looked like:
- They sent tech after tech who could barely communicate, making it almost impossible to understand what they were doing.
- They ordered a new fridge door… and it didn’t fit.
- So they ordered the same door again… and shocker: that one didn’t fit either.
- They kept sending different people, none of whom could explain anything, none of whom fixed anything, and all they did was waste time.
- This embarrassing, incompetent cycle dragged on for 7 MONTHS.
Seven months of wrong parts.
Seven months of no answers.
Seven months of Cinch pretending this disaster was acceptable.
It finally escalated only because I left a public review. Suddenly Cinch starts calling like they’d been caught red-handed. I was promised Affordable Services would text me with an appointment “first thing tomorrow.”
So my son stayed home ALL DAY waiting for them.
Guess what?
No call. No text. No technician. NOTHING.
At that point, my realtor sent her appliance repair company—the kind of people who actually know what they’re doing.
And here’s the best part:
They installed the ORIGINAL door that Cinch and Affordable claimed didn’t fit… and it works perfectly.
Let that sink in.
After seven months, multiple wrong doors, and countless wasted appointments, it turns out the original door was fine.
The people Cinch kept sending just had no idea what they were doing.
Then, like absolute professionals (sarcasm), Affordable Services texted me a week later trying to schedule a visit—after I already told Cinch the house was closing.
I’m canceling my service, and I will warn everyone I know.
If you value your time, money, sanity, or your home, don’t put yourself through the nightmare I just lived.
Claim your business profile now and gain access to all features and respond to customer reviews.
