The company’s booking process is extremely frustrating, especially regarding accessibility. They don’t provide mixed screens for films, making it hard for wheelchair users to find suitable seating. Additionally, they don’t inform customers about lift outages, leading to wasted trips. The website only shows screen information at the end of the booking process, which is inconvenient. If they took customer feedback seriously and improved the booking process for accessible seating, it would enhance the experience significantly.
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Cineworld Cinemas: UK's second largest multiplex cinema chain. Watch the latest films as well as Bollywood movies, 3D & digital films, live sport and opera performances. Contact us for cinema ticket bookings, the unlimited card, conferencing or screen hire for parties.
