Zero customer service. They no longer have a phoneline. I contacted them through email and social media. Tried to book 3 tickets for an IMAX screening use the three voucher codes and the cineworld app for whatever reason took my money but the booking failed, cineworld app fault this was. Was told to go back to three and that cineworld could do nothing. At end of the day because of the cineworld app I have now lost 3 voucher codes and am still waiting for a refund 2 days later after the booking failed. Personally don’t see cineworld lasting much longer in all honesty when they have zero customer service
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Cineworld Cinemas: UK's second largest multiplex cinema chain. Watch the latest films as well as Bollywood movies, 3D & digital films, live sport and opera performances. Contact us for cinema ticket bookings, the unlimited card, conferencing or screen hire for parties.
