Turned up to watch a film we had booked after getting a babysitter and driving 45 minutes to be told as we were about to buy popcorn that the film was cancelled. Apparently two hours previously we had been sent an email. This was so frustrating and wasted a lot of time and money. An email isn’t an effective way to inform customers of a last minute issue like a broken screen. I felt very strongly that a text or call when they have your mobile number to make a good faith effort to let you know would have been a better option. When I asked for a good faith gesture of a £10 voucher for the trouble caused and expense faced they refused. That’s how little this company value their customers.
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Cineworld Cinemas: UK's second largest multiplex cinema chain. Watch the latest films as well as Bollywood movies, 3D & digital films, live sport and opera performances. Contact us for cinema ticket bookings, the unlimited card, conferencing or screen hire for parties.
