circawatchlabs.com

Missed Delivery, Poor Communication, and Threatening Customer Service

I ordered a watch in November that was supposed to be a Christmas gift. Circa Watch Labs promises 3–5 days to make it and 7–12 business days to ship it. Easy math, it should totally arrive before December 25th, right?Wrong.The watch never came. The tracking website they gave me had a status of "Status Unknown." I bought a replacement gift elsewhere and moved on. Then, in January (a full month after the expected delivery) I reached out to ask for a refund. They said they'd "look into it" and then... disappeared.So I did what any reasonable person would do: I disputed the charge with my bank. And wouldn't you know it, the moment my bank got involved, Circa Watch Labs suddenly found their voice again.That's when things got fun.Without asking me, they shipped a “replacement” watch. When I said I'd already canceled and didn't want it, they told me I was committing fraud. They threatened IC3 cybercrime reports. Debt collection agencies. Legal action. All because I asked for a prepaid return label for a watch I never authorized, never wanted, and ended up arriving over three months after my original order.Oh, and the cherry on top? In their IC3 complaint (Yes, they actually filled one against me), they claimed the watch was delivered on January 11th. Their own email to me confirms it arrived February 21st. A 40-day difference. In a legal document.The bank sided with me. I won the dispute. And after that? I was so fed up with this entire experience that I threw the package straight in the trash without even opening it. Felt great.Now, I fully expect the customer service team to reply to this review and call me a liar, that seems to be their signature move. But I have a paper trail of every single email, every threat, and every contradiction fully documented. The facts speak for themselves.UPDATE:Hi CWL Team — happy to clear this up publicly since you asked.You claim no order or tracking info matches this review. Interesting, because I have a full email thread with your customer service rep Luka dating back to January 2026, along with your own tracking link that you sent me personally. I'd love to hear how those don't match any records.Let me address your bullet points one by one:"Watch never came" — correct, the original order never came. A replacement was shipped without my consent, after I had already canceled. These are two separate events, which seems to be a concept your team struggles with."Bank gave a full refund after product arrival" — the bank reviewed the full documentation, including your team's own emails, and sided with me. They are professionals who do this for a living. They were not fooled.The mail fraud claim — you already filed an IC3 report on me. The IC3 complaint you submitted claimed the watch was delivered on January 11th. Your own email to me confirms it arrived February 21st. That's a 40-day discrepancy in a legal document. If anyone should be worried about the accuracy of their claims, it isn't me.I didn't ask for a replacement. I didn't authorize a replacement. I canceled before it shipped and received no response until after it was already in transit. I offered repeatedly to return it and was refused a prepaid label each time. I followed my bank's guidance throughout the entire process and won.Every email, every timestamp, every contradiction is documented. I welcome the verification process you're suggesting, my bank already completed theirs.The facts don't "not add up." They just don't add up in your favor.— TylerFINAL UPDATE:The irony of being accused of “textbook mail fraud” by a company that can’t keep its own story straight is crazy.You’ve filed reports, sent threats, and written paragraphs about ‘fraud.’ Meanwhile, the bank reviewed everything and still ruled for me. I got my money back. You lost. That’s the scoreboard.

Date of experience: Mar 09, 2026