I originally ordered two watches from Circa WatchLabs: a Seiko Mod Day-Date and a Royal Oak Seiko Mod.The Royal Oak has been completely fine, but unfortunately the Day-Date had a defect where the hands would catch on the applied logos and Roman numerals on the dial, eventually bending and breaking. To their credit, their team was initially very helpful and sent a replacement watch.However, the replacement developed the exact same issue, which suggests a design or clearance problem with that specific model.I contacted them again because both the original and replacement watches are now defective and I simply wanted to return them and receive a refund under warranty. Unfortunately, for more than a week now I have received no response at all, despite multiple attempts to contact them.At this point I still have both watches, both are defective, and I cannot get any communication from the company regarding a refund or resolution.It’s disappointing because the customer service was good at the beginning, but the complete lack of response when trying to resolve the issue properly has left me stuck with defective watches.I hope they will respond and resolve this situation.—Kiril
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Circa Watch Labs is an independant watch customization store that offers homage watches made with aftermarket movements and parts, sourced from various third-party suppliers.
CIRCA WATCH LABS is not affiliated with any brands shown nor manufactures the original parts used.
