I am writing to formally express my concern regarding Circle Medical’s handling of my account and access to essential care. I have been a patient for about a year. Initially, my experience was positive; however, recent billing practices have become unacceptable and pose serious risks to my health.Over the past three months, I have experienced financial hardship. Despite repeated requests, Circle Medical has refused to offer a reasonable payment plan and insists I pay $578 in full before scheduling any appointments. I am able to make small, regular payments, but the company has declined to accommodate this. Notably, Circle Medical’s own policy states: “However, in extenuating circumstances, arrangements may be made. For clarification, reach out to our team who will be happy to explain our policies further.” I have reached out multiple times, yet no arrangement has been offered.Additionally, the invoices I have received vary widely, with some charges up to $179, creating further confusion and financial burden. My insurance was dropped without notice, and I was previously charged $120 per visit, later increasing to $150, again without discussion or alternative solutions.Of critical concern is the disruption of my ADHD medication, which has been medically effective. Abruptly stopping this medication without a transitional plan is unsafe. Sudden discontinuation can have serious cognitive and physiological consequences.It is both unethical and unprofessional to deny care solely due to inability to pay in full. I request this matter be escalated to a supervisory level immediately and that a reasonable payment plan be provided so I can continue my prescribed treatment without interruption.
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