I have been waiting for my parcel for over two weeks. The tracking status still says “preparing for shipment,” and there has been no further update. No one answers phone calls or replies to emails.A courier called me once, but he did not speak English and did not leave the parcel. Since then, there has been no contact.I am very disappointed with the service and lack of communication from your team. The item I ordered was not cheap, and this situation is very frustrating.
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