I was a loyal customer for over 12 years and genuinely loved banking with CIT. Unfortunately, after the ownership change in 2022, the experience completely deteriorated.
My account was suddenly flagged internally as “do not do business with” due to what I was told was likely a system error. I only discovered this when I attempted to update my account from my maiden name to my married name — something they refused to process until the mysterious flag was cleared.
For six months, I called weekly trying to resolve the issue. Every time I was told, “We’re waiting to hear back from another department. We can’t call them — we only communicate through email.” Meanwhile, I was assured repeatedly that my funds were safe.
Then, without warning, my account was closed. I received an email saying it had been shut down and was immediately locked out. At the time, I had over $40,000 in the account and no access to it.
Customer service refused to explain why the account was closed and said I would receive a letter. The letter arrived — and provided no explanation at all.
After 12 years as a customer, referring many others to the bank, this treatment feels like a complete betrayal of trust. The lack of transparency, the inability to correct what appears to have been a system error, and the abrupt closure without explanation is unacceptable.
I cannot recommend banking here anymore. If this can happen to a long-standing customer with no prior issues, it could happen to anyone
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