This company employs aggressive tactics against small businesses, so I advise avoiding them. My legal team described them as opportunists! They have an auto-renew policy every seven years but failed to notify me ahead of renewal, only reaching out after noticing we weren't utilizing their services. They falsely claimed we had downloaded numerous documents, which was untrue. When we asked for evidence, the company ignored our repeated requests. From an initial bill of £18,000, we settled for just over £2,000. They essentially attempted to take advantage! During one recorded call, their team admitted this is how they ‘acquire’ companies, claiming only 2 percent of clients complain. I don’t usually leave reviews, but this company deserves to be called out. It’s unfortunate, as some of their products are decent, but their dubious long auto-renew contracts exploit businesses. Shame on this company for their underhanded tactics.
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