We used Citation for HR and Health & Safety advisory services on a contract due to end April 2026.
We emailed at the end November 2025 to confirm we wanted to leave at the end of the term and not renew. We were told the contract required six months’ notice before renewal (deadline around October 2025) and that because we missed that window, it would auto-renew for a further 5 years. We then served formal written notice on 1st week of January 2026.
In practice, this setup makes it feel almost impossible to leave at the end of term unless you diarise the deadline far in advance — there was no proactive reminder, and the consequence of missing the date is a massive extra commitment.
My advice: based on our experience, I would avoid signing unless you are completely comfortable with a 6-month cancellation window and an automatic 5-year renewal, and you confirm in writing exactly how notice must be served.
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