The customer service representative is excellent. However, the platform has limitations: training certificates expire after two years instead of the industry standard of three, documents lack the ability to be electronically signed and downloaded, and HR aspects need to be eliminated from the health and safety platform. The organizational structure requires improvement, and there should be a section for Teams and Departments. Managers should have access to see their staff’s outstanding training and all direct reports. The web link is overly long and not searchable on Google, and the employee profile is awkward to navigate.
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As a business leader, you know that managing HR and Health & Safety can feel like navigating an uncharted wilderness. That’s why for over a decade Citation Canada, formerly HRdownloads, has blazed trails for Canadian businesses through the difficult, ever-changing world of compliance, regulation, and employee management. With offices in London and Toronto, we’re equipped with the advice, content, and technology you need to overcome any HR or Health & Safety challenges that cross your path, so think of us as a guide towards a smoother, simpler future: the future your business deserves.See more
