I am extremely frustrated. In April 2025, I informed the company that our business had been sold, and we would no longer need their platform. I repeatedly requested to deactivate our account but was told it wasn't possible. Despite leaving several messages, I received no replies. Now, on January 23, I see a charge of $3653.24 on my credit card for the continuation of our subscription. No one reached out to discuss renewal or seek authorization before charging me. This feels very unprofessional, and I advise other businesses to steer clear. I appreciated them when they operated under a different name, but this current service is not the same.
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As a business leader, you know that managing HR and Health & Safety can feel like navigating an uncharted wilderness. That’s why for over a decade Citation Canada, formerly HRdownloads, has blazed trails for Canadian businesses through the difficult, ever-changing world of compliance, regulation, and employee management. With offices in London and Toronto, we’re equipped with the advice, content, and technology you need to overcome any HR or Health & Safety challenges that cross your path, so think of us as a guide towards a smoother, simpler future: the future your business deserves.See more
