I was trying to book international train tickets directly through a rail service's website. The payment was denied. After making four calls to the fraud department, I was reassured each time that my card was cleared for use. However, it continued to be declined. On my fifth call, I requested to speak with a customer service representative who finally revealed that the card was not actually cleared. I was then transferred back to the fraud department, where an agent explained that the previous clearances were done incorrectly but assured me it was now resolved. Unfortunately, the card still shows inconsistent performance, with some transactions approved while others are declined, both online and in person. I switched to this service because another provider ended its partnership, and we are still deciding whether to stay. I wish the service would handle issues more like the previous provider.
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