Review Time
The international call centers in India is so frustrating to deal with because it’s like talking to a robot who just goes off of the script with generic answers. They give fake names so you can’t even report them. When asked to be transferred to a US representative so that you can get your issue resolved, they refuse to do so. They leave you on long holds just to repeat a scripted line. It is extremely unnecessary and frustrating. Either they need better training so they actually help or just transfer the call to a US representative. Ugh!
I have several credit cards and the customer service answers immediately and things are taken care of, your company, City bank is the worst thing i've ever dealt with. I've spent two months trying to correct an issue, every time I call I was outsourced so many times I hung up on , I'd be on the phone for 3 plus hours. I finally set up a payment arrangement and closed my account.I will never deal with city card again. Your customer service is the worst thing ever. You should fix it or you're going to lose all your customers.Goodbye!
I have a dispute and each time I call I get a different answer. Customer service sucks. Their dispute dept also is soooo incompetent. I've made several calls and then found out the case has been closed, the charge put back on my visa statement. So I had to reopen the case. Then I got an email the next day saying case was resolved in my favor, yet the amounts were wrong. So I had to make changes to get it all straightened out. I'm still not sure it is correct!!! What a joke. I've had this card for years and am going to change cards once this dispute is resolved. So far this has taken 6 phone calls and long wait times and many minutes on the phone, only to have to keep calling back. I sent 7 emails the other day and the dispute person would not look at them when I was on the phone with her!!! Awful, awful, awful!!!!!! How do these reps keep their jobs
I recently opened a new account with a major airline credit card, enticed by a promise of 80,000 miles for meeting a spending requirement. After my approval, I attempted to use the card for a small charge, well within my credit limit, but it was declined. The customer service I reached was difficult to understand and provided incorrect information about the situation. Ultimately, it turned out that the card had limitations I wasn't informed about. This experience has led me to believe the rewards program is misleading, and the service quality is frustrating.
I was trying to book international train tickets directly through a rail service's website. The payment was denied. After making four calls to the fraud department, I was reassured each time that my card was cleared for use. However, it continued to be declined. On my fifth call, I requested to speak with a customer service representative who finally revealed that the card was not actually cleared. I was then transferred back to the fraud department, where an agent explained that the previous clearances were done incorrectly but assured me it was now resolved. Unfortunately, the card still shows inconsistent performance, with some transactions approved while others are declined, both online and in person. I switched to this service because another provider ended its partnership, and we are still deciding whether to stay. I wish the service would handle issues more like the previous provider.
I tried to book international train tickets through a rail service's website but faced repeated charge denials. After multiple calls to the fraud department, I was assured the card was cleared for use, only to find out it wasn't. Even after corrections were promised, the card's performance remains inconsistent. I'm considering whether to stay with this service or look for alternatives due to these reliability issues.
I've been locked out of my account twice and found the tech support difficult to understand. After spending significant time trying to resolve my login issues, I was left frustrated. In contrast, my experience with another bank's customer service was quick and efficient. This level of service is unacceptable and has made me reconsider my relationship with this company.
I've contacted customer service multiple times about a fraud issue, only to be met with confusion and lack of resolution. I'm being told I need to cover fraudulent charges to avoid late fees, which is unacceptable given the circumstances. After this experience, I've decided to close my account and will not consider this service again.
I've had to replace my card several times due to suspected fraud, which has caused issues with automatic payments. The replacement process has been slow, and despite assurances of delivery, I still haven't received my new card. The delays are unreasonable, especially when compared to other services that can deliver much faster. This experience is making me reconsider my loyalty to this card.
I encountered terrible customer service while trying to resolve an issue, speaking to multiple agents with no success. The simple fix turned into a frustrating ordeal, leading me to cancel my account. I wouldn't recommend this service to anyone based on this experience.
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