I have a dispute and each time I call I get a different answer. Customer service sucks. Their dispute dept also is soooo incompetent. I've made several calls and then found out the case has been closed, the charge put back on my visa statement. So I had to reopen the case. Then I got an email the next day saying case was resolved in my favor, yet the amounts were wrong. So I had to make changes to get it all straightened out. I'm still not sure it is correct!!! What a joke. I've had this card for years and am going to change cards once this dispute is resolved. So far this has taken 6 phone calls and long wait times and many minutes on the phone, only to have to keep calling back. I sent 7 emails the other day and the dispute person would not look at them when I was on the phone with her!!! Awful, awful, awful!!!!!! How do these reps keep their jobs
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