Sent Citibank via UPS, the paperwork to open a retirement IRS/CD. Citibank received paperwork on Dec. 15th. I called Citibank retirement services on Jan. 7th…they had to find the package..called on Jan. 21st, Citibank stated they would “escalate” the paperwork and was told to call back in a week. I called Citibank on Jan. 27… my. “Case” had been assigned to a case manager, but it should “only” take 7 days to open the IRA. The IRA is still not opened. this is our retirement money of which we have little. We have lost the interest earnings for 2, now going into 3 months, which we can not afford to do.
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