The downtown Berkeley Citibank, at the corner of Shattuck and University in Berkeley, California, is excellent. When I go in there to the bank, Melvin and his staff make me feel so welcome. They even call me on my birthday! They try really hard to maintain the values of personal banking - knowing your name and saying hello, taking the time to show you how to use various on-line features and facilities, and generally making you feel that courtesy, and human dignity, is alive and well; and that going into the bank can be a really pleasurable experience.
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