Citibank sucks. I have over 58,000 air miles to redeem, I have spent over 5 hours on the phone with getting people who can barely speak English and a big run around I am so pissed right now I would never recommend them. Apparently there is an old account from 2019 that has been closed. Now they are trying to merge that account with the newer one that has my air miles and for some reason this acts like an impossible feat for them to do, errrrrrr.
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