This bank service is total garbage. I am having a problem with a cross boarder payment. I basically called them and they informed me there was no incoming payment from abroad to my account. The help desk agent advised me to open a "complaint" by using the intranet > message center. I opened a complaint and then called them multiple times to simply write the reason on the ticket so that I could go to the other the bank which sent the cross boarder transfer ) and help them investigate the issue. Despite the fact that I called them multiple times I still have no response. I almost begged them to help me but nobody cares. It is important to highlight that the payment is my salary and because nobody is helping me or care about my case I am without salary for almost half month now. It is completely disgusting the way they treat "customers". Nobody cares if you are a customer or not or have a serious problem like mine. I don't recommend this bank to anyone. Total nightmare.
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