citibank.pl

1.5
1.5 Based on 17 reviews

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Kyra
5 visits to the bank without any result

The bank has good features for those who want to save money. It provides deposits with the highest interest rates on market and saving accounts where you can put your money to work for you without any obligations. That's why I wanted to open an account in this bank. What I did for this:1. Go to the website, where it says bank can open an account online. Cool feature, but it work only for Polish citizens.2. Go to the bank, opened an account, received a free card instantly (wow!). The assistant says the card will be activated after its first use.So I decided to transfer some symbolic 100 PLN from another Polish bank and try using the card. Unfortunately, the card didn't start working.3. Go to the bank again asking what is wrong with the card. The assistant said that my card is blocked and in order to unblock it I need to provide the employment and rent contracts. That was disappointing, because I already brought these documents to the bank during my previous visit. Then an assistant said he doesn't need it because I provided him my blue card and it has all the information on it.4. Go to the bank again bringing the requested documents. Seems like everything is fine now, the assistant said that the card will start working within 48 hours. But... it didn't. More to that, I lost the ability to use internet transfers, so the money I transferred before is now frozen.5. Go to the bank again asking what is wrong with my account and with my money. After 15 minutes of doing something in its computer, the assistant said that the bank security center refused to provide me any service. I asked him about the reason, but he says he actually doesn't know. He proposed me to withdraw my money and close the card account which I agreed to do.P.S. The android application looks like it has been made in early 2010s and has absolutely no features except the money transfers.

1
Date of experience: Jan 07, 2023

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