I had a very disappointing experience with Citibank regarding unauthorized transactions on my account.
After my computer was infected with malware, someone gained access to my bank account and made unauthorized transactions through Zelle totaling $4,800. I immediately reported the fraud to Citibank and filed the necessary claims. Despite this being clearly unauthorized activity, Citibank denied my claim and refused to reimburse the stolen funds.
Under the Electronic Fund Transfer Act (Regulation E), consumers are supposed to be protected from unauthorized electronic transfers when they are reported promptly. In my case, the transactions were not initiated or authorized by me, yet Citibank has still declined to take responsibility.
It is extremely concerning that a major financial institution would not stand behind its customers in situations involving fraud and account compromise.
Because Citibank has refused to resolve this matter appropriately, my next step will be pursuing legal action to recover the funds.
I expected better consumer protection and accountability from a bank of this size. Unfortunately, my experience has been the opposite.
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