I have had the worst banking experience imaginable. My bank issued a check to settle my personal loan, but since November 20, 2025, the case has been stuck in 'under research' with no resolution in sight. The institution claims the funds are deposited into an unknown account, and I have yet to receive my refund. Customer service has been ineffective, providing no answers or accountability, and showing no urgency regarding my missing funds. For such a large institution, losing track of money and ignoring customers is unacceptable. This situation feels alarmingly close to fraud, and it seems they do not care at all. I recommend avoiding this service entirely.
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