citibank.us

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1 Based on 160 reviews

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Billy R.
LACK OF SUPPORT FOR FRAUD PROTECTION CLAIMS

THE SERVICE DOES NOT HONOR ITS CLAIMS OF FRAUD PROTECTION OR ZERO LIABILITY FOR UNAUTHORIZED CHARGES! I have been a customer for over ten years. I authorized a payment of $500 to a company, but three weeks later, that charge vanished and I was billed $675 instead. The company even provided a document with my forged signature. Despite sending information and making multiple calls to the support team, I was told there was nothing they could do because the timeframe had expired. I have been trying to resolve this issue since October, and now it’s mid-January. I’ve called more than once a month to address this, only to be told the time has run out. THEY DO NOT PROTECT AGAINST FRAUDULENT CHARGES AS PROMISED ON THEIR WEBSITE AND IN ADVERTISEMENTS. I will not use this service again.

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Date of experience: Jan 13, 2026

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