My 86 year old mother has a citi bank rewards card. She received a statement that she owed $78 and change and her bill was due on 2/23/26 . The statement read that she acquired a $29 late fee. Citi bank then started calling her leaving her messages about her bill. They harassed her into paying a bill ( that no where said $29 was due asap) They called about a late bill on 2/20/26 and the statement read it was due by the 23rd. So I called them. First they want your SS no# or the very long account no# before they will talk to you. Incredibly hard for me even to read off those no#s. Plus they out sourced their customer service to another country!
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