One star is too much. Have a transaction that may or may not be much delayed from a merchant dealt with months ago. Called Citi to try to get confirmation that is was this old merchant and not fraud. Went through 4 people all who only had access to the same info available to me online. Actually less. My merchant is in Illinois. Citibank says the transaction is in Overland Park, USA which is Kansas. A web link for the merchant on the Citi Web site links to an appartment complex in Minn. No one at Citi bank can explain any of this. Directed me to Google it. According to the 4 people I talked to no one at Citi Bank has more info than is on the Web site. Not even the CEO of the company. (I believe that like I believe the sun rises in west).
If no one at the company has more info that what is on the web site, why do they employee them? What use are customer service and fraud prevention if they can not provide information to determine if there is fraud?
They would not answer questions and just read the same script. Do not have any conversation with customer.
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